They’re Dead Dave

Every so often in my job (Taxes Contact Centre Advisor) you get a call that I refer to as a “They’re Dead Dave” call. When these people call, after some experience, you can tell right away that it’s a Dave call. These are the people who believe they are either due tax back or that they are being charged too much, but unfortunately, they are not.

Checking if tax is correct is probably the easiest thing to do in my job, and I think that may be part of the problem. It’s so easy to answer the question that people don’t quite believe you I think. So the call ends up in this situation where you’re saying, in the one call remember, stuff like this: -
“You’re paying the correct amount of tax.”
“No, your tax is the right amount.”
“You’re not due any money back.”
“No, no; you pay the correct amount of tax based on they money you earn.”
“You have nothing to be refunded.” And so on. And on, and on, and on…

Trying to find so many ways to say the same thing always reminds me of a scene from the first episode of Red Dwarf which you can see here: -
Red Dwarf - Everybody's Dead Dave

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THIS WEEK
I Watched: - Curb Your Enthusiasm Series 2, The Darjeeling Limited, Aliens Vs Predator: Requiem.
I Read: - Private Wars by Greg Rucka.
I listened to: - Bob Dylan… a lot.